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Holiday 2014 Shipping Schedule and Hours

The Holiday gift-giving season is once again upon us. To help maximize your Holiday sales we are pleased to announce our 2014 special shipping schedule. All orders received by the following deadline will ship according to the terms listed below:

Christmas Order Receipt Deadlines

Tuesday, December 16th (by 3:00pm EST)
Orders received by this date and time will be guaranteed for delivery by Christmas with regular ground shipping charges. Should the product not arrive in time, Whitehall will offer a 25% discount off the product which can be extended to your customer. (SEE EXCLUSIONS) Also, please note that orders on hold due to incomplete order data or credit issues may not be received on time if the issue is not resolved before the cut off dates. Shipping delays due to weather conditions are not subject to the 25% discount as this is beyond our control.

EXCLUSIONS from the Shipping Guarantee:

Aluminum doormats, mailboxes, Flora & Fauna, ceramic plaques and crocks, cupolas, Catalina and all 3 or more color series plaques, two-sided hanging address signs, all two-sided mailbox signs, ladder rest and post signs are not part of the Christmas cut-off program. Also note that all International orders are excluded from the shipping guarantee as well.

Whitehall is committed to rapid order fulfillment. If the item of your choice is not available for the date required, your Customer Service Representative can assist you in selecting a substitute.

Quick Ship Item – Order Receipt Deadline

Thursday, December 18th (by 1:00pm EST) Orders for Quick Ship items received by this date and time will be guaranteed for delivery by Christmas with regular ground shipping charges. Should the product not arrive in time, Whitehall will offer a 25% discount off the product which can be extended to your customer. Also, please note that orders on hold due to incomplete order data or credit issues may not be received on time if the issue is not resolved before the cut off dates. Shipping delays due to weather conditions are not subject to the 25% discount as this is beyond our control. Please contact your sales rep if you need a list of the Quick Ship items.

Customer Service Hours

Monday – Friday: 8:30am – 5:30pm Eastern Standard Time

We will be closed on the following days —-
Thursday, November 27th, 2014 – Thanksgiving Holiday
Wednesday, Thursday & Friday, December 24th, 25th & 26th, 2014 – Christmas Holiday
Thursday, January 1st, 2015 – New Years Day Holiday

Please note that our manufacturing department closes down during the first two weeks in January for cleaning and maintenance. We will process as many open orders as possible prior to the end of December. The remaining orders will be processed when production resumes in mid-January. Thank you in advance for your patience and understanding.